Returns & refunds
Every product we sell is cut and sewn to the measurements you give us. That makes our return policy different from a shelf-goods store — here is exactly how it works.
Made-to-measure items
Because your order is built for one specific window, it cannot be restocked or resold. Made-to-measure items are not returnable when they match the order you placed.
If we made an error — the wrong size, the wrong fabric, a defect in the work — we remake or refund it, at no cost to you. Contact us with your order number and photos and we will sort it out quickly.
Mis-measured windows
If your order arrives and does not fit because the measurements you entered were off, contact us anyway. We cannot promise a free remake, but we will always work out the most sensible fix together — often a remake at a reduced price.
Cancelling or changing an order
Production starts quickly. Contact us as soon as possible after ordering — if your order has not yet been cut, we will change or cancel it with a full refund.
Refunds
Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days of being issued.